This policy explains when you can get a refund, a replacement or a fix for an order from Bassy’s Mart. Our products are digital accounts, so please read it before you buy.
1. What we sell
We sell ready-made social media accounts, including TikTok monetized accounts, TikTok Shop affiliate accounts and YouTube monetized channels. Once login details are shared, the account cannot be returned, so completed deliveries are generally not refundable.
2. Check before you pay
For most listings we give you access before payment so you can confirm the account matches the description. If it does not, you simply do not buy.
3. Orders we cannot deliver
If we are unable to deliver your order and no login details have been sent, you can choose a full refund or a replacement account of the same value.
4. Wrong or faulty delivery
If the account does not match what you ordered, the login details are incorrect, or there is an access problem caused by our setup, we will fix the access or replace the account. If we cannot deliver a working account after troubleshooting, we refund you.
5. 7-day access guarantee
For 7 days after delivery we cover:
- Login problems
- Verification problems
- Technical issues caused by our setup
The guarantee does not apply when a problem comes from actions taken after handover, such as changing details incorrectly, breaking platform rules or risky activity on the account.
6. Custom orders
Custom or made-to-order accounts start as soon as you pay. If you cancel before work begins, we may offer a partial refund. Once work has started, custom orders cannot be cancelled.
7. Chargebacks
Please contact us first if anything goes wrong. Filing a chargeback without talking to us may lead to access being revoked and future orders being refused.
8. Contact
Email: support@bassymart.com
WhatsApp: +92 345 5042984